These people are liars and scammers. They are a so called “call center” with only 2-4 employees max.
Don’t fall for their lies, Jim Rosen (“the president of the company/owner”) aka James Allen is the biggest *** and liar. Along with his little pet Jesse Mendoza aka “David” aka “manager”(that will never answer the phone or return phone calls). They lie to you about getting your equipment out within 14-28 business days, “weekends and holidays do not count”. Their quoted lead times are just “Estimations”, that is how they will beat around the bush and never get your product out.
I have contacted some of the vendors they deal with and they have bad reputation with them as well.
When they claim “your product has “shipped” it really hasn’t they more than likely haven’t even paid the vendor to get the product out. Pleas don’t allow yourself to get scammed by these people I can go on and on about their book of lies.