I ordered a very expensive piece of equipment approximately 5 months ago and still have not received it. Customer Service has been useless and on most occasions is unreachable.
I would be overjoyed to receive a refund if that was possible, but I don't even think the company actually exists. BEWARE OF THIS SCAM!!! Unfortunately, I was convinced (con) to pay directly with a bank transfer and my banker says that I would have to sue them in order to get my money back. The so-called owner of the company called me to assist with the order process and also had me to purchase an extended warranty and an accessory.
He even gave me his personal phone number, but never answers that number. This company clearly has done this before and it's unfortunate that there likely are several victims of this scam.
The customer service representative stated that he would send my inquiry to upper management and then has not followed up. He has not even responded to email replies to his form letter email.
Reason of review: Poor customer service.
Monetary Loss: $7500.
Preferred solution: Full refund.
I didn't like: Not receiving my order, Total dishonesty of website james william & ripped off, Getting screwed, Getting ripped off.